Refund and Cancellation Policy (B2C)

The provided document is a template for a B2C Refund and Cancellation Policy tailored for online training services. It outlines consumer rights under the Consumer Contracts Regulations 2013, including the Cooling-Off Period for cancellations. The policy specifies conditions for refunds based on course access and type, such as live training or self-paced courses. Additionally, it addresses cancellations by participants and the company, refund procedures, technical issue resolutions, and provisions for force majeure events. The document emphasises transparency and ease of process, requiring refund requests via email within specified timeframes and ensuring refunds are issued promptly through the original payment method. Participants are informed of their options in case of course cancellations or rescheduling. 

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Publisher’s Notice:

Note: This publication does not necessarily deal with every important topic, nor cover every aspect of the topics with which it deals. Templates do not include or provide legal or other advice to users. They are designed to provide a head-start to the development of a commercial agreement and are not the finished article. They require careful reading, analysis and customisation in order to meet the particular needs of the parties to the document. 

All templates and other documents downloaded from this website are subject to our Terms of Sale. 

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Publisher: Atkins-Shield Ltd: Company No. 11638521 
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