Refund and Cancellation Policy (B2B & B2C)

This document presents a Refund and Cancellation Policy template designed for both Business-to-Business (B2B) and Business-to-Consumer (B2C) customers engaging with online training services. It outlines specific guidelines for cancellations and refunds tailored to individual consumers and business clients. For B2C customers, there is a 14-day Cooling-Off Period allowing for cancellations with a full refund if no course content has been accessed. In contrast, B2B clients have distinct cancellation terms, including provisions for live training sessions and custom training programs. The policy also addresses rescheduling options, refund processing timelines, general cancellation terms for different course types, and scenarios such as technical issues and force majeure events. By adhering to these outlined procedures, both consumers and businesses can navigate cancellations and refunds efficiently within the specified parameters. 

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Publisher’s Notice:

Note: This publication does not necessarily deal with every important topic, nor cover every aspect of the topics with which it deals. Templates do not include or provide legal or other advice to users. They are designed to provide a head-start to the development of a commercial agreement and are not the finished article. They require careful reading, analysis and customisation in order to meet the particular needs of the parties to the document. 

All templates and other documents downloaded from this website are subject to our Terms of Sale. 

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